Happiness Officer

Goals and objectives

  • Taking inbound enquiries with the best customer service possible;
  • Making outbound communication to ensure customers are using the software to the best of their ability;
  • Assisting the Loyalzoo team with the implementation of foreign languages, verbally and written;
  • Taking direction to support the team as necessary;
  • Contributing ideas to the development of product and processes.

Duties and responsibilities

  • Answering online enquiries with fast responses and helpful manner;
  • Answering phone calls with outstanding and clear communication;
  • Being the first point of contact for new customers;
  • Making outgoing calls to new customers, taking them through the system and answering any queries;
  • Being on-call out of hours when required;
  • Troubleshooting;
  • Actioning customer requests;
  • Escalating and assigning requests to other team members as required;
  • Emailing excel spreadsheets;
  • Translating written content to/from foreign languages;
  • Performing voice-overs in foreign languages.

Experience and requirements

  • Customer service and sales experience (in the tech industry is a plus);
  • Must have strong verbal and written communication skills;
  • Native or fluent (verbal and written) in Spanish or other European language;
  • Exceptional organisational and multitasking skills;
  • Demonstrate integrity, dependability, responsibility, accountability, flexibility, work ethic and empathy;
  • Passion for entrepreneurial communities;
  • Proficient computer skills.

About us

Loyalzoo is a successful software start-up that is looking for outstanding and creative team members to further its growth. We are a small team much like family and although we can sometimes be serious, we also like to have fun in a relaxed office environment.

We’re a mobile loyalty app for small retailers and eateries, working with merchants in the USA and UK. We provide best-in-class technology to replace paper punch cards and plastic cards with super elegant technology that helps retailers grow revenue organically.

To apply, please send your application to jobs@loyalzoo.com.