For the purpose of the Data Protection Act 1998 (the Act), the data controller is Loyal Zoo Limited a company registered in England and Wales with number 8398662 whose registered office is at 111 Power Road, London W4 5PY, United Kingdom.
1. Information we may collect from you
We may collect and process the following data about you:
1.1 Information that you provide by filling in forms on our site www.loyalzoo.com or through any application (including mobile apps) we operate (collectively referred to as “our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Loyal Zoo Limited, and when you report a problem with our site.
1.2 If you contact us, we may keep a record of that correspondence.
1.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
1.4 Details of transactions you carry out through our site and of the fulfilment of your orders.
1.5 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
2. IP addresses
We may collect information about your computer or other relevant hardware, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to third parties. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer or other relevant hardware. Cookies contain information that is transferred to your computer’s hard drive or the hard drive of other relevant hardware. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.
THE COOKIES WE USE
1. GOOGLE ANALYTICS COOKIES
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form about:
- __utma stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit
- __utmb and __utmc are used to check approximately how long you stay on a site: when a visit starts, and approximately ends
- __utmz stores where a visitor came from (search engine, search keyword, link).
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
2. ZOPIM COOKIES
Our live chat widget is powered by Zopim (www.zopim.com), which uses the following cookies:
- __zlcid to store the Zopim Live Chat ID used to identify a device across visits, and also across a single chat session, and
- __zprivacy to store the user’s preference to disable Live Chat, and cease using cookies. The __zprivacy cookie is stored across visits.
4. Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Personal and transactional data is securely kept on our servers and backed up at least once a day to different systems. The same data may be maintained on our servers even after the termination of the service, for up to one year.
5. Uses made of the information
We use information held about you in the following ways:
5.1 To ensure that content from our site is presented in the most effective manner for you and for your computer or other relevant hardware.
5.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
5.3 To carry out our obligations arising from any contracts entered into between you and us.
5.4 To allow you to participate in interactive features of our service, when you choose to do so.
5.5 To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
6. Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
6.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
6.2 If Loyal Zoo Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
7. Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Copyright © 2014 – Loyal Zoo Limited and its licensors. All rights reserved.